Refund & Exchange

All exchanges are dependent on available stock. To request a return for any reason, please email us at within 7 days of receiving your shipment. Once we receive your request, we will issue you a Return Authorization Number (RA#) and Merchandise Return Form which includes instructions for sending us back your return. Items must be in their original packaging, in new condition with both the packing slip and merchandise return form completed. We will issue a gift card to you, equal to the value of merchandise you are returning, once we have received your return merchandise. Any gift card we issue will be valid for one year from the date of issuance.
Onelace is not responsible for shipping charges for returns. Please note: all orders processed with a gift card or sale price are final sale and may not be returned.